Terms of Service

• "Romiltec" or "Provider": Romiltec S.r.l., with registered office at Via Luciano Lama 44, 56012 Calcinaia (PI), Italy, VAT IT02476290503.
• "Client": the legal entity or professional subscribing to a Chatty plan. The Service is intended exclusively for B2B clients and is not directed at consumers under Italian Legislative Decree 206/2005.
• "Service": the Chatty SaaS platform, accessible at chatty.romiltec.it, enabling the creation, configuration, and management of AI chatbots.
• "Chatbot": the AI conversational agent created and configured by the Client using the Service.
• "End Users": individuals who interact with the Client's Chatbots.
• "Content": data, texts, files, and information uploaded by the Client to the Chatbot's knowledge base.

Chatty is a SaaS platform that enables the Client to:

• Create and configure AI chatbots based on a custom knowledge base
• Manage and update the knowledge base (documents, FAQs, structured data)
• Integrate the chatbot widget on their website or application
• Access conversation analytics for End Users
• Deploy chatbots with multilingual support

Romiltec reserves the right to update and improve the Service, providing reasonable notice of material changes.

The available plans are:

Subscriptions are monthly and automatically renew unless cancelled with at least 15 days' notice before the end of the current period by emailing [email protected].

The monthly fee is due in advance at the start of each billing period. Romiltec issues electronic invoices in compliance with applicable tax regulations.

Late payments accrue default interest under Italian Legislative Decree 231/2002. All prices are exclusive of VAT, applied at the statutory rate. Enterprise pricing is individually negotiated.

The Client undertakes to:

• Provide accurate information and keep it up to date
• Not upload Content that is illegal, defamatory, or infringes third-party rights
• Not use the Service to send spam or unsolicited commercial communications
• Not attempt to reverse-engineer, decompile, or modify the platform
• Protect login credentials and promptly report any unauthorised access
• Ensure GDPR compliance in the processing of End Users' personal data

Use of Chatty for the following purposes is prohibited:

• Uploading illegal content to the knowledge base
• Circumventing AI safety mechanisms or manipulating the model
• Scraping or automated data collection from the platform
• Exceeding the usage limits of the subscribed plan
• Any activity that may compromise the security or availability of the Service

Romiltec reserves the right to suspend access in the event of a violation.

The Client retains full ownership of its Content uploaded to the knowledge base. Romiltec holds all rights in the Chatty platform, including software, algorithms, interfaces, and documentation.

The Client grants Romiltec a non-exclusive licence, limited to the duration of the subscription, to process the Content solely for the purpose of delivering the Service.

The Client is the data controller for personal data of End Users who interact with the Client's Chatbots.

The parties comply with Regulation (EU) 2016/679 (GDPR). Romiltec acts as data processor for End Users' personal data collected through the Client's Chatbots.

Upon request, the parties will enter into a Data Processing Agreement (DPA) pursuant to Article 28 GDPR.

For information on the processing of platform visitors' personal data, please refer to the Privacy Policy.

Romiltec targets 99.5% monthly availability for the Service. This is a target, not a binding Service Level Agreement (SLA).

Scheduled maintenance will be communicated with reasonable notice. Romiltec is not liable for outages caused by third-party services (e.g., AI providers, cloud infrastructure).

Romiltec warrants that the Service will be delivered with professional diligence pursuant to Article 1176(2) of the Italian Civil Code.

Romiltec does not warrant the accuracy, completeness, or fitness for purpose of AI-generated responses. The Client is responsible for reviewing Chatbot behaviour and adequately informing End Users of the AI nature of the system.

Without prejudice to Article 1229 of the Italian Civil Code, Romiltec's total liability shall not exceed the fees paid in the 12 months preceding the event giving rise to liability.

In no event shall Romiltec be liable for indirect, consequential, or punitive damages, loss of data, loss of profits, or business interruption, except in cases of wilful misconduct or gross negligence.

12.1 Ordinary withdrawal

Either party may cancel with at least 15 days' notice before the end of the current billing period by emailing [email protected].

12.2 Termination for breach

In the event of a material breach, the non-breaching party may terminate pursuant to Article 1454 of the Italian Civil Code, granting 15 days to cure the breach.

12.3 Effects of termination

Upon termination, the Client may export their data within 30 days. After this period, data may be permanently deleted.

These Terms are governed by Italian law. The Court of Pisa shall have exclusive jurisdiction over any dispute arising from these Terms.

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Client declares to have read and specifically approved the following clauses:

• Art. 3 - Automatic renewal and cancellation notice
• Art. 9 - Non-binding service level targets
• Art. 11 - Limitation of liability
• Art. 12 - Right of withdrawal and notice periods
• Art. 13 - Exclusive jurisdiction of the Court of Pisa

Note: upon entering into the contract, the above clauses will be subject to separate specific approval by the Client, in compliance with applicable law.