Terms of Service

• "Romiltec" or "Provider": Romiltec S.r.l., with registered office at Via Luciano Lama 44, 56012 Calcinaia (PI), Italy, VAT IT02476290503.
• "Client": the legal entity or professional subscribing to a Chatty plan. The Service is intended exclusively for B2B clients and is not directed at consumers under Italian Legislative Decree 206/2005.
• "Service": the Chatty SaaS platform, accessible at chatty.romiltec.it, enabling the creation, configuration, and management of AI conversational assistants.
• "AI Conversational Assistant": the AI conversational agent created and configured by the Client using the Service.
• "End Users": individuals who interact with the Client's AI Conversational Assistants.
• "Content": data, texts, files, and information uploaded by the Client to the AI Conversational Assistant's knowledge base.

Chatty is a SaaS platform that enables the Client to:

• Create and configure AI conversational assistants based on a custom knowledge base
• Manage and update the knowledge base (documents, FAQs, structured data)
• Integrate the AI conversational assistant widget on their website or application
• Access conversation analytics for End Users
• Deploy AI conversational assistants with multilingual support

Romiltec reserves the right to update and improve the Service, providing reasonable notice of material changes.

The available plans, as published on chatty.romiltec.it, are:

Prices exclude VAT; monthly or annual billing. Subscriptions renew automatically at the end of each period; the Client may cancel at any time by emailing [email protected], effective at the end of the current billing period and without penalty.

The Pro plan comes with a money-back guarantee: a Client who cancels within the first month of subscription is entitled to a full refund of the first fee. The technical and fair-use limits of fixed-price plans are set out in Section 6; Business plan limits are defined contractually.

The monthly fee is due in advance at the start of each billing period. Romiltec issues electronic invoices in compliance with applicable tax regulations.

Late payments accrue default interest under Italian Legislative Decree 231/2002. All prices are exclusive of VAT, applied at the statutory rate. Business pricing is individually negotiated.

The Client undertakes to:

• Provide accurate information and keep it up to date
• Not upload Content that is illegal, defamatory, or infringes third-party rights
• Not use the Service to send spam or unsolicited commercial communications
• Not attempt to reverse-engineer, decompile, or modify the platform
• Protect login credentials and promptly report any unauthorised access
• Ensure GDPR compliance in the processing of End Users' personal data

Use of Chatty for the following purposes is prohibited:

• Uploading illegal content to the knowledge base
• Circumventing AI safety mechanisms or manipulating the model
• Scraping or automated data collection from the platform
• Exceeding the usage limits of the subscribed plan
• Any activity that may compromise the security or availability of the Service

Romiltec reserves the right to suspend access in the event of a violation.

Fair use and concurrency limits

Fixed-price plans (Free and Pro) are sized for ordinary use of the AI Conversational Assistants by the visitors of a website or application. Unless otherwise agreed in writing, the following technical and fair-use limits apply:

• Free: 1 AI Conversational Assistant, up to 50 conversations per month, maximum 2 concurrent conversations, 20 messages per minute.
• Pro: up to 3 AI Conversational Assistants, fair use indicatively within 2,000 conversations and 15,000 messages per month in total, maximum 5 concurrent conversations per AI Conversational Assistant, 60 messages per minute.
• Knowledge base: files up to 10 MB each; 5 MB in total on the Free plan and 50 MB on the Pro plan.

Occasionally exceeding these limits incurs no additional charge. In case of systematic overuse, Romiltec will contact the Client to agree on an upgrade to the Business plan or dedicated terms.

The following are considered unreasonable use, by way of example: traffic generated by automated systems or bots, load testing, sharing an account across multiple organisations, unauthorised resale of the Service, mass generation of content unrelated to the AI Conversational Assistant's purpose. In the event of unreasonable or potentially fraudulent use, Romiltec reserves the right to limit, suspend or terminate the Service, without prior notice in the most serious cases, notifying the Client within 48 hours; no refund of the fee for the current period is due.

The Client retains full ownership of its Content uploaded to the knowledge base. Romiltec holds all rights in the Chatty platform, including software, algorithms, interfaces, and documentation.

The Client grants Romiltec a non-exclusive licence, limited to the duration of the subscription, to process the Content solely for the purpose of delivering the Service.

The Client is the data controller for personal data of End Users who interact with the Client's AI Conversational Assistants.

The parties comply with Regulation (EU) 2016/679 (GDPR). Romiltec acts as data processor for End Users' personal data collected through the Client's AI Conversational Assistants.

Included models (rTecAI). With the AI models included in the Service, Content and conversations are processed entirely on Romiltec infrastructure located in Italy: no data is transmitted to third-party AI model providers and no third-party model is trained on the Client's Content.

BYOK mode. If the Client connects its own accounts with external AI model providers (Bring Your Own Key), End Users' messages and the Content needed to answer are transmitted to that provider on the basis of the contract between the Client and the provider; any transfers to countries outside the EEA in that context take place under the Client's responsibility and with the safeguards provided by its agreement with the provider.

Upon request, the parties will enter into a Data Processing Agreement (DPA) pursuant to Article 28 GDPR. For information on the processing of platform visitors' personal data, please refer to the Privacy Policy.

Romiltec targets 99.5% monthly availability for the Service. This is a target, not a binding Service Level Agreement (SLA).

Scheduled maintenance will be communicated with reasonable notice. Romiltec is not liable for outages caused by third-party services (e.g., AI providers, cloud infrastructure).

Romiltec warrants that the Service will be delivered with professional diligence pursuant to Article 1176(2) of the Italian Civil Code.

Romiltec does not warrant the accuracy, completeness, or fitness for purpose of AI-generated responses. The Client is responsible for reviewing the AI Conversational Assistant's behaviour and adequately informing End Users of the AI nature of the system.

Without prejudice to Article 1229 of the Italian Civil Code, Romiltec's total liability shall not exceed the fees paid in the 12 months preceding the event giving rise to liability.

In no event shall Romiltec be liable for indirect, consequential, or punitive damages, loss of data, loss of profits, or business interruption, except in cases of wilful misconduct or gross negligence.

12.1 Ordinary withdrawal

Either party may cancel with at least 15 days' notice before the end of the current billing period by emailing [email protected].

12.2 Termination for breach

In the event of a material breach, the non-breaching party may terminate pursuant to Article 1454 of the Italian Civil Code, granting 15 days to cure the breach.

12.3 Effects of termination

Upon termination, the Client may export their data within 30 days. After this period, data may be permanently deleted.

These Terms are governed by Italian law. The Court of Pisa shall have exclusive jurisdiction over any dispute arising from these Terms.

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Client declares to have read and specifically approved the following clauses:

• Art. 3 - Automatic renewal and cancellation notice
• Art. 9 - Non-binding service level targets
• Art. 11 - Limitation of liability
• Art. 12 - Right of withdrawal and notice periods
• Art. 13 - Exclusive jurisdiction of the Court of Pisa

Note: upon entering into the contract, the above clauses will be subject to separate specific approval by the Client, in compliance with applicable law.